Returns and Exchanges
All returns require a return authorization number. To obtain a return authorization number, please contact customer service at 800-622-3070.
An unauthorized return of an order is automatically assessed a $20.00 fee.
LIFEPAC and Horizons curriculum must be returned with no marks, tears, eraser marks, bent or crumpled edges, or missing pages.
The customer is responsible for the return shipping costs of returns or exchanges.
For 100% refund, items must be returned within 30 days of the invoice date.
After 30 days, a 20% restocking fee is deducted from your refund. No refunds are given 60 days after the invoice date.
An additional 5% fee is applied to orders when box sets are returned without all items or without all items in resalable condition. Shipping charges are non-refundable.
One exchange is allowed up to 6 months from the invoice date and nullifies a return. For an authorized exchange, please contact customer service at 800-622-3070.
Monarch can be returned within 30 days of activation for a full refund. After 30 days, a 20% fee is applied. No refunds of Monarch are given after 60 days. Different terms and conditions apply to monthly subscriptions.
Monarch monthly subscription payments are non-refundable.
Please allow 4-6 weeks (6-8 weeks during peak times) for your return to be processed.
Return credits are refunded in the same form of payment used for the original purchase.
Full payment must be received with all orders. Orders can be paid by check, money order, or credit card (Visa, MasterCard, Discover, or American Express).
A minimum $20.00 service fee is charged for all returned checks.